If you are experiencing difficulties while using Air Cluster, we encourage you to report the issue so we may investigate and address it accordingly. Please be advised that in order to properly understand, reproduce, and resolve the problem, your report must be clearly articulated and thoroughly detailed. Incomplete or vague reports significantly hinder our ability to provide a solution.<\/p>\n\n\n\n
Before submitting a report, kindly consider the following:<\/strong><\/p>\n\n\n\n If the above steps do not resolve your issue, please proceed by reporting the problem as follows:<\/strong><\/p>\n\n\n\n Please describe the issue with precision. Include all relevant steps that lead to the problem and the outcomes you expected. You may use the structure below to ensure your report is complete:<\/p>\n\n\n\n Screenshots are especially beneficial when reporting issues related to the user interface, unexpected error messages, or graphical irregularities.<\/p>\n\n\n\n Log files provide critical insights into the software\u2019s behavior and underlying issues. To generate and retrieve detailed logs:<\/p>\n\n\n\n Final Recommendation:<\/strong><\/p>\n\n\n\n To facilitate efficient analysis and resolution, please be as thorough and specific as possible in your report. Avoid summarizing or skipping steps, even if the report becomes lengthy. A well-documented case significantly improves the likelihood of a prompt and effective solution.<\/p>\n","protected":false},"excerpt":{"rendered":" If you are experiencing difficulties while using Air Cluster, we encourage you to report the issue so we may investigate and address it accordingly. Please be advised that in order to properly understand, reproduce, and resolve the problem, your report must be clearly articulated and thoroughly detailed. Incomplete or vague reports significantly hinder our ability …<\/p>\n","protected":false},"author":1,"featured_media":1911,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[9],"tags":[94,93,95,96],"class_list":["post-1906","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-manual","tag-error","tag-errors","tag-issue","tag-report"],"yoast_head":"\n\n
1. Provide a description<\/h3>\n\n\n\n
\n
-Air Cluster version (available under Archivo > Help).
-Operating system version.
-Cloud services in use.<\/li>\n\n\n\n
Clearly list each action taken, in sequential order, without omitting any detail.<\/li>\n\n\n\n
Explain the outcome that occurred during your use of the software.<\/li>\n\n\n\n
Describe the anticipated result or functionality you expected.<\/li>\n<\/ul>\n\n\n\n2. Attach screenshots<\/h3>\n\n\n\n
3. Locate and share logs<\/h3>\n\n\n\n
\n